Demystifying Mystery Shopping

Mystery Shopping has proven to be an indispensable tool for both brands and retailers dedicated to elevating their service quality and ensuring consistent and exceptional customer experiences are delivered throughout their network. WHAT IS MYSTERY SHOPPING AND WHY IS IT A POWERFUL TOOL? In today’s continually changing retail landscape, customer satisfaction and loyalty play a … Read more


Amid a challenging economic climate, Australian consumers are increasingly conscious about maximizing the value of their money. As a result, it is not surprising that 50% of respondents in the recent ShopperPANEL survey expressed a pessimistic outlook on the prospects of cost-of-living pressures improving by the end of 2023. This begs the question of how … Read more

Independent Team Conference

One of our Independent Grocery teams were back in action this week at their annual conference held in Melbourne, the first since 2019! The team had a full two days of excitement working through the 2023 plan, taste testing new products and touring the factory. We are fortunate to work in such an exciting category that … Read more

Team Promotion

We’re excited to share a recent promotion for one of our team – Liam Taylorwood-Roe.  Liam has been with the business for almost 4 years and was recently promoted to his new role as National Program Executive.  We’re proud of our people development and the progression of Liam from field team member, to part of … Read more