Recently I was invited to present at IQPC’s prestigious annual customer experience management conference. When asked, I was both humbled and excited at the opportunity to present in front of some of this country’s customer experience experts.
While my presentation was about operationalising Voice Of Customer in retail, the one thing which came obvious very quickly was that regardless of the traditionally classified ‘industry,’ many organisations are facing the same issues in relation to listening and engaging their customers in real time, along with the overall customer experience that they deliver.
It was also great to see the amazing results some organisations were already achieving, with some of our client partners being amongst them. So after spending 2 days in jam packed presentations, I’ve now spent another 2 days pulling together all my notes and reviewing the key learning’s – and WOW there are a lot!
Unfortunately too much to share in this blog, however I’d be happy to discuss them further with you – drop me a note at email@example.com and we can arrange.
Looking forward to hearing from you.
Pictured is Jo O’Connor, General Manager and myself, Andrew Holmes at the conference.